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1. Why is my water bill higher than usual?
2. Can I look up my water and/or sewer bill information through the District webpage or pay my bimonthly bill through the Internet?
3. How does the Board of Commissioners determine when rate increases are needed? How can customers provide feedback or comments regarding proposed increases?

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1. What is a cross connection?
2. What is Backflow?
3. What are common examples of cross connection hazards (source of contamination) that need to be protected with a backflow preventer?
4. Why is a backflow preventer necessary?
5. What is the legal basis for a local cross connection control program?
6. Do I currently have adequate backflow protection? And, how can I find out?
7. What is my liability as a building owner property manager and water purveyor?
8. What are types of backflow protection?
9. How often do backflow assemblies have to be tested?
10. Who can test the backflow assembly?
11. What to do if my backflow assembly fails the annual test?

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1. What is an ESA?
2. Why does the District refuse to allow new ESAs?
3. I have had a spaghetti service ever since I moved into my house. Why do I need to convert to “permanent service” when I am already satisfied with my water service?
4. Will this new permanent water main affect my property value or increase my taxes?
5. Why do I need to pay for the new service?
6. How much is the fee for the new permanent service?
7. Is this project a Utility Local Improvement District (ULID)?
8. Is this an "assessment"?
9. What happens if I do not wish to pay this charge?
10. Will the District allow me to drill a well?
11. When do I need to pay for the permanent service?
12. Do I need to pay this amount in a lump sum?
13. Why does the developer need to install the permanent water main? Can’t he or she install spaghetti lines too?
14. Where will the water mains be installed?
15. What is the water main constructed of, and how big is it? Can the developer construct a smaller water main?
16. Will I have better water pressure after this project is completed?
17. Why does the District require a fire hydrant on this project? How many hydrants are required? Doesn’t this add to the cost of the project?
18. What happens if the developer tears up the road, driveway or landscaping during construction?

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1. How do I know if there is lead in my drinking water?
2. How do Seattle Public Utilities and Woodinville Water District reduce lead exposure in our drinking water?
3. What if I have an older home?

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1. How do I know if I have a leak?
2. I have a leak at my home. What can I do?

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1. I have a well, how do I get public water?
2. What is an Extended Service Agreement (ESA)?

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1. What is the area served by the Woodinville Water District?
2. How many customers does the Woodinville Water District serve?
3. Where is the water meter located?
4. How do I read my water meter?
5. How would I calculate my water consumption?
6. Why do we change out the water meters?
7. Does this service get charged to the customer?

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1. What is a Pressure Reducing Valve (PRV)?
2. At what pressure is a pressure reducing valve (PRV) recommended?
3. What is the state minimum pressure requirement?
4. What does static-residual pressure mean?
5. Why does water pressure vary throughout the District?

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1. My water tastes funny. Why?
2. My water smells strange. Why?
3. Is the water fluoridated?
4. Is my water hard or soft?
5. Why is my water discolored?
6. What is the black “Stuff” in my toilet, shower, or pet’s dish?
7. What is the pink “Stuff” in my toilet, shower, or pet’s dish?
8. What is the white stuff in my water?